Patient Experience

Patient Experience

Patients and/or family members visiting any department within the Listowel Wingham Hospitals Alliance are encouraged to partake in the Patient Experience Survey. Please click the below link to be redirected to the survey.

https://www.surveymonkey.com/r/patientexperiencelwha

 

We greatly value the feedback we receive from our patients, families and visitors. Survey information is utilized for quality improvement opportunities within our Alliance. If you have a concern, suggestion or compliment, we would like to hear from you. We would encourage you to first discuss your concerns with your care provider or the Department Manager. If you are unable to resolve your concern, please contact the Patient Experience Coordinator for assistance:

 

Listowel Memorial Hospital

(519)291-3125 ext.6206

255 Elizabeth St E

Listowel, ON

N4W 2P5

 

 

 

Patient Experience Coordinator

patientexperience@lwha.ca

 

Wingham and District Hospital

(519) 357-3711 x 6206

270 Carling Terrace

Wingham, ON

N0G 2W0

 

 

What can I expect when I share feedback?

  • We will listen and respond with respect
  • We will share compliment information with our staff
  • We will gather information and investigate if you have a complaint
  • We will keep you informed of our progress in the investigation
  • We will share findings and recommendations with you 
  • At the conclusion, we will ask whether or not you are satisfied with the process and the outcome.

Click Here To View LWHA Patient Values and Responsibilities



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